Membership Card

Upon becoming a member, each member of your family will receive a membership card containing your physician access line on the back and your member ID number.

Each card contains instructions to dial 911 if you are impaired and then dial our physician access line on your behalf to let us know of your situation.

The Call Process and What to Expect

Your physician access line is available 24/7 365 days out of the year. You may dial this number at any time and reach your advocate, who will promptly respond to your call.

Please be advised that all of your appointments to our physicians will be scheduled during regular office hours generally between 9am and 5pm Monday through Friday. When you dial the Team Doctors Physician Access Line, a contact center representative will ask you if your call is emergency related or if it is to speak with a representative about an appointment.

If it is an emergency, you will be instructed to hang up and dial 911 in the U.S.  When able, if you have dialed 911 first, you will then dial your physician access line and notify us that you have dialed and connected with 911.  We will help assist you when able, but please remember that WE ARE NOT AN EMERGENCY SERVICE. If it is not an emergency and you are calling for an appointment, the contact center representative will ask you for your location, best contact number you can be reached at, and description of your symptoms to give to your advocate.

Understanding the Network

It is important to understand that your access to elite medical resources as a member is limitless.  There are different levels of physicians you will have access to:

The Team Physicians

These are the front line team physicians, the core of the Team Doctors network.  Most of these physicians are family or internal medicine practitioners. These doctors, in essence, are the “quarterbacks” of our network.  Our core team physicians diagnose, treat, and refer when necessary to their networks of specialists.

Tier One Specialists

When members need to be referred to a specialist, they are generally referred to one of these specialists on an expedited basis:

• Cardiologists
• Gastroenterologists
• Orthopaedic Surgeons
• Ear, Nose, and Throat Specialists

Tier Two Specialists

Beyond this first tier of specialists are even more complex, specific specialists. The head team physicians combined with the tier one specialists can provide expedited access to all of the other top specialists covering virtually ANY medical need or concern. This includes access to literally hundreds of premier physicians inside the top medical centers and hospitals in the world- on a peer to peer basis on your behalf.

Your Health Insurance and Membership

Your membership is not a form of health insurance, although it has been called “assurance” by many of our members. Most of the physicians you will be directed to will accept all of the major health insurance carriers.  Some of them may not take your insurance. In those instances where the team physician or specialist does not accept your insurance, you will be given the option to see those physicians out of network or be referred to another physician who accepts your insurance. Your advocate will help you coordinate this with the physicians’ office.

Children

Although the Team Doctor Network is not specifically designed for children, we may be of assistance in directing our members to highly reputable physicians for care of their children. Children should be able to expect expedited appointments to specialists such as Pediatricians; however their wait times may vary because they are outside of the core team physicians.